GoGo Help & Support
Need help with a ride, an order, a booking or your account? We're here to help, in English, French and Italian.
Write to us at support@gogolistic.com. Please include your account email and, if relevant, your ride, order or booking reference. support@gogolistic.com
Signed in? Open Support & Tickets in the app to create a ticket and follow our replies. My support tickets →
Frequently asked questions
How do I contact GoGo support?
Email support@gogolistic.com, or, if you are signed in, open Support & Tickets in the GoGo app to create a ticket and follow the replies.
I forgot my password. What should I do?
On the sign-in screen, choose Forgot password and follow the instructions sent to your email.
I have a problem with a ride, order or booking.
Open Support & Tickets in the app and create a ticket, or email support@gogolistic.com with your ride, order or booking reference.
Can a GoGo driver pick me up in Monaco?
No. GoGo drivers can drop customers off in Monaco, but pick-ups inside Monaco are not available.
How do I delete my GoGo account?
Sign in and go to Delete my account (gogolistic.com/delete-account), or email support@gogolistic.com from your account email.
I am a driver. Where can I see my subscription?
Sign in and open Subscription in the app. In France the driver subscription is €120 per month with 0% GoGo commission. Verification (KYC) is required before going online.
When are GoGo Partners commissions paid?
Commissions are credited to your partner balance and paid in the first week of each month for the previous month. The current rules and tiers are in GoGo Partners in the app.
Is GoGo on Google Play and the App Store?
The apps (GoGo on Google Play, GoGo Rides on the App Store) are currently in testing and coming soon. You can already use GoGo in your browser at gogolistic.com.
